Payment & Billing Policy
Last updated: July 2, 2026
1. Overview
This Payment & Billing Policy explains how pricing, invoicing, and payment are handled for orders of electrical equipment and materials placed with Alnssor Office. It applies to the supply of power station equipment, control cards, generators, electrical panels, cables, light fixtures, electrical tools, and automation systems in Iraq.
2. Pricing
All prices are confirmed at the time we issue a quotation or order confirmation. Unless stated otherwise, prices do not include taxes, customs duties, transportation, or installation. Prices are subject to change based on sourcing costs, exchange rates, and availability, and remain valid only for the period stated in the quotation (or, if no period is stated, until the order is confirmed).
3. Quotations & Invoicing
Each confirmed order is documented in a written confirmation or invoice describing the products, quantities, agreed price, and applicable terms. Invoices are issued in accordance with the terms agreed for the specific order. Any discrepancy on an invoice should be reported to us promptly so we can review it.
4. Payment Terms
Payment terms, including amounts, due dates, and accepted methods, are agreed individually for each order and stated in the order confirmation or invoice. Because terms vary depending on the order, client relationship, and logistics, no fixed payment schedule is published here. We do not store or process payment card details through this website.
5. Currency
The currency for each order is specified in the quotation or order confirmation. Where conversion is required, the applicable rate and any related costs are confirmed as part of the agreed terms.
6. Late or Unpaid Amounts
Payments are expected by the due date stated in the invoice. If a payment is delayed, please contact us so we can discuss the situation. We reserve the right to suspend further deliveries or services while amounts remain overdue, in line with the agreed terms.
7. Taxes, Duties & Charges
Unless expressly included in a quoted price, taxes, customs duties, clearance charges, and similar governmental fees are generally the responsibility of the buyer, in line with the delivery terms agreed for the order.
8. Disputes & Reconciliation
If you believe an invoice or charge is incorrect, please contact us in writing as soon as possible with the relevant details. We will review the matter and, where an error is confirmed, issue a corrected invoice or appropriate adjustment.
9. Changes to This Policy
We may update this policy from time to time. The version in effect at the time your order is confirmed applies unless agreed otherwise in writing.